Quick-copy templates for community support and bug triage.
Thanks for reporting this! To help us investigate, could you share the following? 1. User ID (Settings → Account) 2. Device model (e.g. iPhone 15, Pixel 8) 3. OS version (e.g. iOS 18.2, Android 15) 4. Acti app version (Settings → About) 5. Steps to reproduce the issue 6. Screenshot or screen recording if possible 7. Does it happen every time or only sometimes? We'll look into it as soon as we have these details. Thanks!
Could you share your User ID? You can find it in the app under Settings → Account. This helps us pull up your account and check logs on our end. Thanks!
Thanks for the report! Could you share a few iOS details? - Device model (e.g. iPhone 14, iPad Air) - iOS version (Settings → General → About → Software Version) - Acti app version (in-app Settings → About) A screenshot of the issue would also help if you can share one. Thanks!
Thanks for the report! Could you share a few Android details? - Device model (e.g. Samsung Galaxy S24, Pixel 8) - Android version (Settings → About phone → Android version) - Acti app version (in-app Settings → About) A screenshot or screen recording would also help if possible. Thanks!
Could you confirm which Acti app version you're on? You can find it under Settings → About in the app. Also — are you on the latest version from the App Store / Play Store? Updating sometimes resolves known issues. Let us know what version you see!
Could you walk us through the exact steps that lead to the issue? For example: 1. Open Acti 2. Go to [screen/feature] 3. Tap [button/action] 4. [What happens vs what you expected] The more specific, the faster we can track this down. Thanks!
Would you be able to share a screenshot or short screen recording of the issue? That would really help us see exactly what's happening on your end. If there's an error message, please include that in the screenshot too. Thanks!
Sorry you're experiencing crashes! To help us fix this, could you share: - User ID (Settings → Account) - Device model & OS version - Acti app version (Settings → About) - What you were doing right before the crash - Does it crash every time or only sometimes? - Screenshot or screen recording if possible We'll escalate this to the team. Thanks for your patience!
Sorry you're having trouble signing in! Could you share: - User ID or email used to sign up (if you have one) - Sign-in method (Apple, Google, email, etc.) - Exact error message (screenshot helps!) - Device, OS version, and app version - When did this start — after an update, or out of nowhere? We'll look into your account and get back to you.
Thanks for the extra info! We're still missing a couple of things to investigate: - User ID - Device & OS version - App version - Steps to reproduce Could you fill in whichever of these you haven't shared yet? Appreciate it!
Thanks for reporting this! We've logged it and shared it with the engineering team. If you notice anything else or have additional logs/screenshots, feel free to add them here. We'll update you when we have news.
This is a known issue and our team is already investigating it. Thanks for reporting it — your report helps us prioritize the fix. We'll keep you updated here. Appreciate your patience!
Thanks! We've escalated this to the engineering team with your User ID, device info, and repro steps. We'll update you as soon as we have more information. Hang tight!
Could you try updating Acti to the latest version from the App Store / Play Store and see if the issue persists? If it still happens after updating, please share your User ID, device/OS version, app version, and steps to reproduce. Thanks!
Welcome to the Acti community! 👋 We're excited to have you here. Feel free to introduce yourself, explore the channels, and don't hesitate to ask questions or share feedback.
Thanks for reaching out! We really appreciate you checking out Acti. If you haven't already, we'd love to have you join our Discord — it's the best place for updates, questions, feedback, and connecting with the community.
Just checking in — is everything working as expected now? If so, we'll close this ticket. If not, let us know and we'll keep helping!
We haven't heard back in the last 3 days, so we'll close this ticket to keep things organized. Feel free to open a new ticket anytime if you still need help!
Hey! Have you had a chance to redeem your premium code yet? If everything is working, let us know so we can close the ticket.
Thanks for reaching out! Let us know if there's anything else we can help with.
Thanks for taking the time to share your feedback! We've passed it along to the team.
Great suggestion! We've shared it internally for discussion. We can't promise a timeline, but we really appreciate the idea.
This has been requested by a few others as well. We've merged it into the existing request for better tracking.
Would you mind answering a couple of quick questions? Your feedback helps us improve Acti.
That looks awesome! Feel free to share it in the showcase channel so everyone can check it out.
Thanks for creating and sharing a Skill! Every contribution makes Acti better.
We'd love to feature your work in our Builder Spotlight this week! Would you be interested?
Welcome back! Great to see you again. Let us know if you'd like to explore any of the new features.
Thanks for always helping others in the community. We really appreciate it!
Just a reminder — the event starts soon. We hope to see you there!
Congratulations! 🎉 You've won! Please reply with your User ID (Settings → Account) and the required screenshot so we can process your prize.
Thanks! We've verified everything. Your prize will be processed soon.
Thanks everyone for participating! We loved seeing your submissions and can't wait for the next event.
Thanks for spotting that! We'll update the documentation to make it clearer.
Interesting question! Let me check with the engineering team and get back to you.
Could you share what you're trying to integrate, your environment (OS, SDK version), and any error messages or logs you're seeing?
That's a great use case. I'll add it to our list of example projects and tutorials.
IMPORTANT: Reply text is ONLY inside each article's pre tag. Do not include headings, labels, checklist, or this index in replies.
Purpose: Acti DevRel quick-reply library for support, bug triage, feedback, events, and DevRel.
Bug triage fields: User ID, device model, OS version, app version, repro steps, expected vs actual, screenshot/recording, frequency, network/login state.
Bug triage IDs: bug-full-info, bug-ask-user-id, bug-ask-ios, bug-ask-android, bug-ask-app-version, bug-ask-repro-steps, bug-ask-screenshot, bug-crash, bug-login-auth, bug-minimal-followup, bug-ack, bug-known-issue, bug-escalated, bug-update-first
Support IDs: support-welcome, support-discord-invite, support-resolved-check, support-3day-close, support-premium-code, support-thanks
Feedback IDs: feedback-thanks, feedback-feature-request, feedback-duplicate, feedback-survey
Community IDs: community-showcase, community-skill-creator, community-builder-spotlight, community-returning, community-active-member
Events IDs: events-reminder, events-winner, events-prize-claimed, events-end
DevRel IDs: devrel-docs, devrel-dev-question, devrel-integration, devrel-example-request
Keywords: user id, ios, android, device, app version, crash, login, screenshot, reproduce, bug, triage, escalate, known issue, welcome, discord, feedback, feature request, event, prize, docs, integration